Codex EasyOrder FAQs (Frequently Asked Questions)

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How to Order Office Supplies Online

How to return an item?

If you need to return an item you will just need to fill in our returns form online or you can download a printout copy and email it to [email protected].

The wrong item came or an item is missing.

If your order arrived and there was an item missing, please send an email to [email protected] with the order number and details on what items are missing.

How do I get log in details?

To set up an account just send an email with your account number, shipping address and cost centre [if applicable] to [email protected]. Please note it can sometimes take a couple of days to set up the account.

How do I know if I’m logged in?

You will see your name on the top right corner of the website.

Why can’t I see any prices?

You are not logged in. The prices can be different for each account so you will need to be logged in to see your specific prices.

How to change, amend or add an address.

Just send an email to [email protected] with the details you would like changed.

What is the difference between “Contract” and “Nett” price?

The contract price is the exclusive pricing that your company has agreed with Codex. Nett pricing is the current promotional price for that item, it is the same price for all users.

Stamps: How to customise stamps.

You can download a PDF with more details here.

Quick Reference Guide

Click here to see our Quick Reference Guide.